Refund policy

Refund Policy

At Remi + Reece, every item is made to order just for you. Because of this, we have a slightly different return policy than big-box retailers — but we promise to always be fair.

All Sales Are Final

Since our products are printed on demand, we do not accept returns or exchanges for:

  • Incorrect size ordered

  • Change of mind

  • Preference for a different color or style

Please double-check sizing and product details before placing your order. If you’re unsure, our size charts are included on every product page.

Damaged or Defective Items

If your item arrives damaged, defective, or misprinted, we’ve got you covered.

To be eligible for a replacement or refund:

  • You must contact us within 14 days of delivery

  • Provide clear photos showing the issue

  • Include your order number

Once reviewed, we will issue a free replacement or refund at no additional cost to you.

How to Request a Refund or Replacement

To start a claim, please email us at:

hello@remiandreece.com

Include:

  • Order number

  • A brief description of the issue

  • Clear photos of the product and packaging (if applicable)

Our team will review your request and respond within 1–2 business days.

Refund Processing

Approved refunds will be issued to your original form of payment.
Please allow 5–10 business days for the refund to appear on your statement.

A Note From Us

We’re a small brand built on comfort, quality, and good vibes. If something isn’t right with your order, reach out — we’ll always do our best to make it right.

With love & loyalty,
Remi + Reece 🐾